Client Success Executive

Employer is a local tech firm with strong financial partners/investors in the region, IMDA pre-approved solution provider.

As a member of Haulio's Client Success Team, you will be tasked with ensuring client achieved their desired outcomes with the help of our novel Logitech solutions. This is a key role and you will be working directly with Haulio's directors to help Haulage industry leverage on technology to reimagine processes and move cargo better.

We are looking out for someone with the ability to think on the spot, provide creative solutions to help our client marry new technology with their current processes. This is an all-encompassing client facing role where you are expected to build relationships with c-suite, mid-management, and drivers of haulage companies. This is a fast-paced position that requires a high degree of energy and ability to focus without compromising quality. We are looking for a candidate who likes to learn and is passionate about changing the industry.

Onboard new clients by conducting lessons to line managers and drivers, provide reports for submission to directors and IMDA for pre-approved solutions

THE ROLE

Assist client in submission of supporting documents to apply and claim for PSG pre-approved solution

Take ownership on sales-cs handshake

Manage client’s feedback in a timely manner, with the ability to identify and escalate priority issues to the management

Conduct classroom or virtual lessons to onboard haulage drivers and line managers

Work with product team to consistently improve solution and generate value to our end users

Ensure clients transition from their current system to our new system

Build trust and product reliability through proactive client management strategy

Escalate issues and work with developers to provide solution to clients’ concern

Support IMDA appointed auditors by providing reports on technology implementation

Any other duties that would support technology implementation

THE PERSON

Possess a degree or diploma of any discipline

Preferably 1-2 year(s) of experience working with or managing logistic stakeholders

Believes in providing exceptional customer service and building long-lasting relationships

Unfazed by steep learning curve and ability to provide creative solutions to managed issues arising from new technology implementation

Good interpersonal skills to build good relationships with key stakeholders, and end users.

Demonstrate excellent verbal and presentation skills to communicate effectively with clients

Independent individual, take ownership of problems and lead team to provide solutions for clients and end users.

Salary Range - SGD $3,000 - $3,200